JULY 22: Expert Duo Helps Your Customer Experience Strategy Triumph
Our July AMA panel will give you the approach to customer experience that will make sure your customers leave not only satisfied, but raving about your services and goods to their friends, family and internet followers.
Marketing gurus Stan Phelps and Tom Triumph this July will teach AMA Columbus members how to supercharge innovation and develop the most lucrative kind of customers: satisfied ones.
The pair will speak at a luncheon Monday, July 22 in Columbus as guests of the American Marketing Association Columbus Chapter in Franklin University’s Phillips Hall, room PH100, at 303 S. Grant St. downtown. The title of the talk is “Improving Creativity and Customer Experience.”
A Triumph of Innovation
Tom Triumph is a business and technology executive experienced with Fortune 500 firms and entrepreneurial startups; has participated in two global technology revolutions; and is the author of the book Evolve or Die: Lessons for World-Class Innovation & Creativity.
“What’s the difference between a company that’s calcifying into mediocrity and an extraordinary company having a real impact?” Tom asks his clients and audience members. “I’m going to teach you how to increase innovation, transform your business and drive revenue.”
Goldfish Growth: Customer Experience Edition
Stan is the author of Goldfish Growth series of marketing books, a keynote speaker, and workshop facilitator. He works with organizations to increase loyalty, sales, and word-of-mouth through brand, customer, and employee experience.
As a masterful storyteller who quickly connects with audiences, Stan has delivered in-person and virtual keynotes and workshops on every inhabited continent and in 20 countries for Fortune 100 brands including IBM, Target, ESPN, UPS, GlaxoSmithKline, Tesco, Ricoh, and Citi.
“Differentiation isn’t just about what you say, it’s about what you do and, more importantly, how you do it and why you do it,” Phelps writes. “I leverage my unique collection of more than 5,000 case studies to engage audiences with practical ideas that inspire action.”
July 22, Stan will be talking about his latest book Purple Goldfish: 10 Ways to Attract Raving Customers.
Marketing Event Details
Together, Stan and Tom will introduce you to skills and practices, creating an exponential effect on your company’s reputation.
You can find more information about Stan’s keynotes, workshops, and Goldfish Tank programs at StanPhelpsSpeaks.com.
- 11:30 am – 1pm Monday, July 22
- Columbus Metropolitan Library Martin Luther King Branch
- 1467 E. Long St.
- Lunch Provided
- Members and Student Tickets: $15
- Non-Member Tickets: $20
