Account Manager



Columbus, OH – Full Time

Fathom is seeking a dynamic and motivated Account Manager to join our team. The Account Manager is responsible for managing multiple client engagements, including generating new business, serving as the primary day-to-day client contact, providing strategic thinking to help clients achieve their goals, retaining clients and organically growing accounts. Occasional overnight travel is required. Knowledge of search engine optimization (SEO) and search engine marketing is required (SEM) and all candidates selected for phone interviews will be required to complete a test to assess search engine knowledge.

• Retaining current clients
• Generating new business, primarily from existing clients
• Serve as the day-to-day point of contact for multiple clients
• Understand clients in detail, including their industry, competitive positioning, and messaging; understand the client’s tactical needs and key strategic aspects
• Understand search engine optimization, pay per click marketing and social media
• Actively participate in account strategy development, help to craft the direction into client- and internal-facing deliverables and in-market tactics. Stay current with interactive trends, and apply them proactively to meet client needs.
• Translate client requirements into agency requirements; create clear documentation for the internal team
• Manage task priorities; ensure team members fully briefed on accounts
• Responsible for overseeing quality assurance of work delivered to clients, maintaining the highest quality standards
• Lead client status meetings to prioritize current and upcoming projects
• Promptly address scope challenges and issues with clients
• Retain clients
• Identify client project opportunities to grow account revenue
• Lead tactical client discussions with day-to-day client contacts as well as strategic meetings with senior client personnel

• 3-5 years Sales or Account Management experience
• Healthcare experience a Plus
• Excellent relationship building skills
• Dynamic and flexible personality
• A bachelor’s degree
• Search engine and social media knowledge
• Experience managing multiple clients
• Health care, or other regulated industry experience a plus
• New business development experience
We offer a great salary, flexible schedule, paid vacation, a retirement plan, health insurance, dental insurance, company funded life insurance and the chance to work with some of the best clients and brightest minds in online marketing.

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